As social media grows and grows, it’s not just organizations that are having more symmetrical communication with their publics. Professional athletes are now able to communicate directly with their fans, without the traditional media middle man. This aspect of direct communication has landed some athletes in hot water though. So the question becomes, should teams manage a players social media site? And if so who does the responsibility fall on?
Notable athletes such as Chad Ochocinco and Arian Foster are active users on Twitter. They regularly tweet their thoughts directly to millions of followers. But sometimes they go too far. Foster, who was questionable for the Texans’ season opener against the colts, tweeted a picture of his hamstring x-ray. Had this been an ordinary individual there would have been no controversy, just a way to communicate with friends. But Foster is no ordinary person; he is the premiere running back in Houston. And his tweet wasn’t just a talking point amongst friends, but was an advantage for their upcoming opponents, the Indianapolis Colts. The Colts were able to have team physicians to analyze the picture, determine Foster’s status, and adjust their game plan accordingly. Luckily for Foster his team still won, but it could have been worse.
Ochocinco also tweets a lot. And the football star is constantly involved in controversy over his use of the social media site. He has been fined $25,000 for tweeting during a game. He has personally criticized the NFL commissioner, Roger Goodell. He has also been publicly criticized by former Patriots player Tedy Bruschi.
So with all this controversy why hasn’t someone stepped in to help these players?
And it’s not just professional players. Michael Jordan’s son is now under investigation for a trip to Las Vegas because of a tweet. Some colleges have gone as far as to ban player social media accounts. But that doesn’t seem to be the answer because if they go pro they will still be likely to become the next Arian Foster or Chad Ochocinco.
A much more reasonable idea would be for teams to consult with Public Relations professionals. They should have a PR practioner come in and give a short seminar on responsible media usage. Then they should have someone to intermittently check social media sites so that they can consult with players and insure they continually understand what is acceptable and what is not. It isn’t as easy as banning social media from players altogether, but it is a mature compromise and can make sure costly mistakes aren’t made in the future.